Using your Mendip Voucher
All activities can be booked online, click here to start your adventure!
How to redeem your voucher
Add your chosen activity to your basket for a time and date that suits you and proceed to checkout.
Your voucher will have unique "Voucher" and "Security" codes which are both required to redeem the voucher. Enter both of these codes when prompted during the check out process. By Clicking "Apply Voucher" the value of your activity session should fully discount from your basket.
If your voucher has multiple uses
Some gift vouchers are valid for more than one use or person (e.g. Family Frisbee Golf Pass, Year of Adventure). If your voucher has multiple uses, enter both the "Voucher" and "Security" codes at checkout and use the drop down option called "uses to apply" to choose how many uses of your voucher to apply to this booking.
Learn to Ski or Snowboard Course Vouchers
If you have a course voucher, please begin by only booking your Try and 1 Star sessions. The following lessons can be booked after successfully completing the previous stage. It is sometimes necessary to repeat a stage before progressing. If this happens, your course voucher includes one free repeat lesson. Further repeats can be booked with a 50% discount. If you do not have a 50% discount code included in your voucher, please email our Customer Service team at hello@mendip.co.uk to get your unique voucher codes.
Toboggan Vouchers
You can use tobogganing vouchers against Individual Toboggan spaces.
If your voucher is for Tobogganing and a drink, book your toboggan spaces online as normal. Your booking confirmation will not include mention of your included drink however by using your voucher, this will be in our system. You will be issued with a coupon on arrival which you can redeem in the Alpine Lounge.
Please note, Toboggan vouchers are not valid on Twilight Tobogganing.
Click here to book your activity now!
Click Here to check your voucher expiry date and status
If you have further questions about using your voucher, please see our FAQ's below or contact our team on hello@mendip.co.uk.
We look forward to welcoming you to Mendip soon!
If you are looking to purchase a Mendip voucher click here.
FAQ's
Outdoor Activities can be booked as Individual Spaces or as Exclusive Groups, with some age limits.
SNOWSPORTS
-Tobogganing: Ages 4-12. If booked as an exclusive Half Slope Group Session, ages 4+ with no upper age limit.
-Skiing Lessons: Ages 8+
-Snowboarding Lessons: Ages 8+ height minimum 1.2m Shoe Size min adult size 2
-Minis Private Ski Lessons: Ages 5-8.
-Recreational Skiing/Snowboarding: Ages 5+ and must be recreational standard.
TARGT SPORTS
-Archery, Axe Throwing, Air Rifle: Age 8+. If booked as an exclusive group session ages 6+. At least one adult must be participating.
-ArcheryActive, Nerf Battles: Age 6+. If under 8s are taking part, at least one adult must be participating.
-Frisbee Golf: Any age. Under 6s play free. Under 16s must be accompanied by an adult.
LAND ACTIVITIES
-Orienteering: Any age. Under 6s free. Under 16s must be accompanied by an adult.
-Bushcraft & Survival Skills: Age 8+. If booked as an exclusive group session ages 6+. If under 8s are taking part, at least one adult must be participating.
ROCK SPORTS
-Rock Climbing, Climbing Tower, Caving, Try Caving, Abseiling (20m/65ft): Age 8+. If booked as an exclusive group session ages 6+. If under 8s are taking part, at least one adult must be participating.
-Abseiling (50m/150ft): Ages 10+
WATER SPORTS
-Assault Course, Kayaking, Paddle Boarding, Raft Building Canoeing: Age 8+. If booked as an exclusive group session ages 6+. If under 8s are taking part, at least one adult must be participating.
All of our Gift Vouchers are valid for 18 months.
Annual Passes are valid for 12 months.
To check the expiry date of your existing vouchers visit our Voucher Check Website
Yes, when you purchase a Voucher online we email you a link instantly so you can print or download your Personalised Gift Voucher.
You can use the Voucher details in your email booking confirmation to book online.
If you cannot, or do not want to, use your gift voucher for the activity it was originally intended for, you can use it against any of our activities. There are a few exceptions to this: ensure you check your original booking confirmation.
The discounted value will be the value at which the voucher was purchased for. For example, a voucher purchased for £15, will discount £15 off the price of an activity.
When you check out, add your voucher codes when requested. If the voucher was not intended for the activity that is in your basket, you will receive a warning message. Once you click "Redeem voucher", the value will come off your basket total.
Important: Vouchers can only be used once in this way. If your basket total is less than the amount paid for initially, you will lose any remaining credit.
Vouchers cannot be used against food, drink or retail onsite.
Click here to login to your Mendip online account and view Vouchers, booking files or any sessions booked online.
To view Vouchers, select the Vouchers tab. Your Vouchers will be listed along with expiry date/s and a link to print. You may also use this section to edit or amend any personalised messages displayed on your voucher.
All vouchers can be redeemed online. You will need the Voucher Code and Security Code that are printed on your voucher. They are also included in your confirmation email.
Find the activity that you want to book at www.mendip.me/book and add spaces to your basket and proceed to check out.
You will need to log in, or create an account. Once on the "Review" page, check the details of your booking are correct and enter both your voucher and security codes into the 2 boxes labelled. Make sure you add both sets of codes as written on your voucher, they are case sensitive. Click "Apply Voucher" to activate your voucher.
If your booking is for more than one person and you have another set of voucher codes, you will then be able to enter these into the boxes.
Once all vouchers redeemed, make sure you continue through the checkout process to complete your booking.
For a more detail of redeeming specific vouchers, please visit www.mendip.me/myvoucher
