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General FAQ's
This ranges depending on the activity...
Tobogganing is available for ages 4+
Skiing is available for ages 5+
Snowboarding is for ages 8+ (but must also have at least a size 2 feet and be 1.2m tall)
Frisbee Golf does not have an age restriction and under 6's play for free
Our outdoor activity sessions can be run in two ways, with different minimum ages:
If you are booking individual spaces on an activity session, the minimum age for most activities is 8.
You are also able to book a session privately just for your group. If you book the session exclusively we can relax the age restriction to include children aged 6 or 7. At least one adult must take part and be included in the group if there is anyone taking part under the age of 8.
As an outdoor activity centre we go ahead whatever the weather! The only exception to this rule is lightning directly over the centre, which we monitor very closely. Make sure you bring a change of clothes if it's raining, wrap up warm if it's windy, and drink plenty of fluids if it's hot. Make an adventure of it!!!
All of our activity sites have plenty of parking onsite. Parking is free of charge.
We are very fortunate to be situated in such a stunning location set in the Mendip hills. Unfortunately, this does come with its limitations. We have recently installed a lift in our main centre which allows disabled access to our cafe-bar.
The paths leading to our onsite activities can be fairly muddy and uneven. Pushchairs/wheelchairs/mobility scooters may struggle depending on what part of the site they are trying to access.
Please view our full accessibility statement here: www.mendip.co.uk/accessibility
You will receive a confirmation email from us once your booking has been made. Sometimes this email can end up in your junk folder, so please check there first if you can't find it.
If you can't find a confirmation email, your online booking may not have been fully completed - please check whether the session you were trying to book is still available online. If it is, please try to make the booking again. If it's not, please contact us so that we can check what's happened.
If you've searched through our list of FAQs to see and still can't find the answer, there are a few ways you can get in touch.
Click here to "Create a new support ticket" or send an email to hello@mendip.me
Finally, if you would rather speak with one of our friendly team, you can arrange a phone call by clicking here.
The Alpine Lounge is open!
Check out our website https://www.alpinelounge.co.uk/ for the current opening times and to view the menu.
We do no accept bookings for the cafe, it is walk in only.
Check out the Lodge menu here - https://www.alpinelounge.co.uk/
Yes! We have a bunkhouse right on site that is available year round and, during the Summer months, we have 2 canvas villages onsite also.
For full information, pricing and options please see our Education webpage here - https://www.mendip.co.uk/education
Yes! Whatever your size, scale or budget, we offer bespoke team away days.
Take a look here for more info -https://www.mendip.co.uk/corporate
Yes we do! To book a Birthday party click here - www.mendip.me/party/
You are able to book any of our onsite activities as a Birthday Party package including use of our party room and food for all participants.
You are also able to book any of our activities as an exclusive session just for your group and use this as a birthday party if you are looking for just an activity with no catering option.
Our public opening times are kept up to date here:
https://www.mendip.co.uk/about-mendip
If in doubt, all activities can be booked in advance at www.mendip.co.uk/familiesandindividuals
We are open to private education groups, corporate groups, youth groups outside of this time.
Education enquiries here: www.mendip.co.uk/education
Corporate enquiries here: www.mendip.co.uk/corporate
Youth group enquiries here: www.mendip.co.uk/youthgroups
Tobogganing
Christmas and Twilight tobogganing is sold out so we are unable to rearrange your session outside of your booked times.
Frisbee golf or recreational snowsports
We are likely to be able to change your start time at arrival as long as it is within our opening hours and on the same day.
Private session
We will start whenever you arrive but we are unlikely to be able to overrun.
Individual spaces on a session
We will do our best to fit you into the session at a point that does not disrupt it too much for other participants. If you are more than 10 minutes late, we're sorry but it is very unlikely we will be able to fit you into the session due to missing the safety and equipment briefing and kit up.
Let us know you cannot make your session, or request an amendment:
Please email hello@mendip.me
Our cancellation and amendment terms can be viewed here: https://www.mendip.co.uk/termsandconditions
You can view our accessibility statement here: https://www.mendip.co.uk/accessibility
Yes, well behaved friendly dogs are welcome to visit the Alpine Lounge!
Directions
Mendip Activity & Snowsport Centre can be found at Lyncombe Drive, Churchill. The postcode is BS25 5PQ.
Click here for a Google Maps link.
What3Words: winemaker.fully.pizzas
Click here for a Google maps link.
What3Words: innovator.teachers.picture
Sandford Quarry is our private rocksport quarry which is just a 5 minute drive from our Main Activity Centre. Access is by first turning into Quarry Road in Winscombe, nearest postcode, BS25 5RN.
Drive up quarry road for about 100m and then, enter the gates on your left. Follow the track into the quarry. You will see our vehicles and instructors. Please drive carefully and slowly, the track is uneven and bumpy in places.
Click here for a Google maps link to the location.
What3Words Location: gazes.chose.snooze
Hewish is located on Wick Road, just off the A370, near J21 of the M5. As it is a rural site, there is no exact postcode. Coming from the A370, the marked gateway is on your right, just 100 metres past the RCH Brewery. Please drive carefully and slowly on the gravel track for 400 metres until you reach the gravel car park with dark green toilet block. Your Activity Instructor will meet you there shortly before your activity start time.
Caving activity sessions take place in Burrington Combe. We will meet you at the Goatchurch Cavern carpark which is free of charge to park in. It is just off the B3134 (The Combe) road.
Click here for a Google Maps link.
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Mendip Basecamp & Mendip Lodge are located within the grounds of Mendip Activity Centre.
Mendip Activity Centre, Lyncombe Drive, Churchill, BS25 5PQ.
Follow signs up the drive, keeping to the right rather than entering the main carpark on the left. After a hairpin bend, you will go under the ski slope bridge and arrive at Mendip Lodge. There is a carpark on the right.
Click here for a Mendip Lodge Google Maps link.
Mendip Lodge What3Words: caves.wanted.snowballs
To get to Mendip Basecamp, carry on along the track, following signs for Basecamp. You will enter fields and follow a bend round as the track continues up the hill and into the Basecamp camping fields. On arrival, head for the large white marquee, the Pavillion, this is the campsite check in.
Click here for Mendip Basecamp Google Maps link.
Mendip Basecamp What3Words: octagonal.require.below
