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  • How long are vouchers valid for?

    All of our gift vouchers are valid for 18 months unless specifically mentioned.

  • Can I print a voucher?

    Yes, we'll send you a link instantly to your ready to print, full colour, personalised gift voucher.

  • How do I book with a recreational slope pass voucher?

    Recreational slope pass vouchers are for those who can already competently ski or snowboard. This article will walk you through using the voucher to book a session!  


    You can view all the recreational-level session options for skiing by clicking here, or for snowboarding by clicking here.


    Your voucher will apply to one of the "2hr Morning/Lunchtime/Afternoon Recreational Ski" or "2hr Morning/Lunchtime/Afternoon Recreational Snowboard" sessions. This is what they will look like:



    These sessions will vary in price between peak and off-peak slots, but your voucher can be used for either type. 


    Scroll through the available sessions and find a time and date that suits you. Click on the session for a pop-up box showing session details and FAQ's. 


    Select the total number of adult and/or child participants (under 18's will count as "children") and click "Add" to put the slots into your basket. Please note that adult and child slots will need to be added to your basket separately, but will all be booked in as one group. 


    You can then click on your basket at the top right of the page - look for this icon: 



    Then proceed to checkout.


    If you already have an account with us you can sign in, or if not, create an account.


    Once you are signed in, you will be directed to the review page of your booking, where you can enter your voucher codes (as shown in the red box below).



    You'll need to enter the voucher code and security code into the boxes, and then click "Redeem". There will be a pop-up window confirming that the voucher has discounted the session amount. 


    Close the popup window. If you have more than one voucher and have added multiple slots to your basket, you can now repeat the process with the other codes. 



    Scroll down and continue to Checkout. You will be asked for some more information - complete the participant name and (if required) enter the age. 


    As you continue through the check out process, you will have a chance to read through our T&C's. 


    If you have additional items in your basket that are not covered by your vouchers, you will then be prompted for card details to pay for these. 


    If there is no value left to pay, your transaction will be complete! You'll receive a confirmation email from us which contains all the details of your booking. These often go into junk mail folders, so please check there if you can't find it. 


    You can also view your booking by logging into your account.

  • How do I redeem my voucher?

    Your voucher will have a voucher code and a security code, which can be used to book online. 


    Just go through the booking process as usual, and during Checkout you will reach a 'Review' page where you can redeem your voucher/s. Enter the voucher code and security code and click 'Redeem' (you may need to click this button multiple times, depending on your voucher type and booking type - some vouchers will be applied to one space each time they are redeemed). 


    If you have more than one voucher, you can delete the codes after the first voucher has been redeemed, and then enter and redeem the next set of codes. 


    You should then continue through the Checkout process and complete your booking. Once this has been completed, you'll receive a booking confirmation email. These often go into junk mail folders, so please check there if you don't see it!


    Visit www.mendip.me/myvoucher for various links to activity calendars which will list only the slots for the activity that your voucher type covers.

  • Can the recipient choose their activity?

    All of our activity vouchers can be used against any other activity of the same or less length of time (excluding snowsports).

    If you want to try an activity your voucher isn't valid for you can redeem the original value of the voucher towards anything else.

  • What if I don't have a printer?

    You can use the digital copy of your voucher without needing to print it out - you just need your unique codes to book.

  • Why isn't there a Tobogganing voucher?

    We are not able to offer a Toboggan voucher at the moment as the session times and capacity restrictions keep changing due to Government restrictions and COVID guidelines. We're not sure when we can revert back to our normal tobogganing format so it would not be fair to sell vouchers that you might not be able to use as intended.

    Our value vouchers can be used against exclsuive use of toboggan sessions and will also be valid against individual spaces when we are able to return to our normal tobogganing format.

  • How do I use my snowsport course voucher?

    If you have a Learn to Ski or Learn to Snowboard course voucher, this article will walk you through using it to book your first lesson and begin your journey to becoming a skier or snowboarder!


    This article will use the example of skiing but the process is exactly the same for snowboarding, just look for Try Snowboarding sessions instead of Try Skiing.  


    Your voucher should look something like this: 

    You are going to use the codes outlined in the red box to book your lessons. 

    To begin with, you are only going to book your Try Skiing lesson. To do this, click here to view available ski sessions.

    Click here to view available snowboard sessions.   


    Scroll through the lessons available and select the "Try Skiing" lesson on a time and date that suits you.  

    Add the session to your basket and proceed to checkout. 


    If you already have an account with us, sign in and if not create an account.


    Once you are signed in, you will be directed to the review page of your booking. 

    As you are booking a Try Skiing lesson, you will need the corresponding voucher code. 

    Enter your unique codes into the boxes and click on the "Redeem" button. 

    Once you click Redeem, the system will deduct the value off of your basket. 

    Close the popup window. If you have more than one course voucher and have added multiple spaces to your basket, you can now repeat the process with the other codes. 


    Scroll down and continue to checkout. You will be asked for some more information, complete the participant name and, if required, enter the age. 


    As you continue through the check out process, you will have a chance to read through our t&c's. 


    If you have additional items in your basket that are not covered by your vouchers, you will then be prompted for card details to pay for these. 


    If there is no value left to pay, your transaction will be complete. You'll receive a confirmation email from us which has all the details of your booking. (Our confirmation emails can sometimes go into junk/spam folders). 

    You can also view your booking by logging into your account. 


    Once you have completed your Try Skiing lesson, you can book your 1 star ski lesson by following the same process and using your 1 star voucher and security codes. 


    Please do not book lessons until you have been signed off by an instructor as ready to progress to a later star level. 

  • How do I use my voucher as credit?

    If you cannot, or do not want to, use your gift voucher for the activity it was originally intended for, you can use it against any of our activities. 


    This can only be done for the value that the voucher was purchased for, so if it was a voucher purchased during a promotional offer, you will get the amount that was paid off an activity session. 


    To use your voucher, add the activity session to your basket. When you get to the review page of the booking, enter your voucher codes. 




    If the voucher is valid but is not for the activity that is in your basket, you will receive a warning message asking you if you wish to proceed and telling you how much the voucher will discount off your basket. 




    If you click "Redeem voucher", the value will come off your basket total. 







    If you do not wish to use your voucher value, just click anywhere outside the box, or go back a step. 


    Please Note: Vouchers can only be used once, so if your basket total is less than the amount paid for a voucher, you will lose any remaining credit. If your voucher included 'chips and a drink', the amount paid for this upgrade will be used against your basket total in lieu of the chips and drink element.









  • How do I use my Frisbee Golf voucher?


    We have a couple of different types of frisbee golf vouchers. 


    If your voucher looks like this: 




    You are able to book a space on our free sessions for voucher holders. These sessions appear on every day that the course is open and are always priced at £0. (Outlined in red below). 




    Select the date you wish to attend and add the relevant number of adult and children spaces to your basket, as covered by your voucher. 


    If you are only booking for players covered by your voucher, continue to the checkout page. You will receive the following warning message when you add people to your basket that do not have to be paid for. Click "Add to cart" to continue. 



    When you get to the checkout page, there will be an option to redeem a voucher. This does not apply to your Frisbee Golf voucher as your basket total is already at £0. Continue straight to the check out. 



    Once you have agreed to the terms and conditions, your booking will be complete and there will be nothing to pay. Please make sure you bring your voucher with you to your session otherwise the team will have to take payment on arrival. 


    If you wish to book for additional people, not covered by your voucher, add them to your basket by selecting the same day but the activity session titled "Frisbee Golf" and priced at from £3. You will only have to pay for the additional players at checkout.



    If your voucher looks like this: 



    You need to use the codes in the bottom left hand corner to make your booking. Using this voucher, you are going to book the Frisbee golf session titled "Frisbee Golf" and priced at £3. (Outlined in red below). 





    Add the number of children and adults you require to your basket and proceed to check out. 


    After you have logged in, or created an account, you will get to a "Review" page of your booking. At this point, you want to input your unique voucher and security codes from your voucher. 



    You also want to change the drop down menu of "Uses to apply today" to as many people you are booking and/or are covered by your voucher. Once you have done this, click "Redeem".



    The voucher will then discount the value of your basket, bringing it down to £0. 


    Continue through the checkout process. Once you have agreed to the terms and conditions, your booking will be complete. You do not have to bring this type of voucher with you. 










  • When does my voucher expire?

    If you have the voucher and security codes for your voucher, enter them into our website to find the value, title and expiry of your voucher. 


    Click here for our voucher check website - www.mendip.me/voucher_check

  • Using a Half Price Disc Golf Voucher

    If you have been sent voucher codes from a promotional offer for half price disc golf, this article will help you use these to book a Disc Golf session. 


    You should have been sent a Voucher Code and a Security Code. 


    Visit https://mendip.me/book/frisbee_golf/ and find the date you would like to attend. 

    (Do not worry about the time, you only need to book the day that you plan to attend, you can arrive at any time on that date.)


    Add your number of players to your basket. Your half price voucher will work on up to 6 players. Use the "Frisbee Golf" option, do not use the voucher holder option.




    When you get to the Review stage of your booking, enter your voucher code and security code. 



    Change the "Number of uses to apply today" to the number of players you are booking for, up to a maximum of 6. 




    Click "Redeem" and the basket value will discount by half.



    Continue through the checkout process. 


    We look forward to seeing  you soon for a round of Disc Golf! 









     

  • How do I view all of my vouchers?

    You can view any vouchers linked to your Mendip account by logging  into your online account. 


    To do this visit: https://mendip.me/login/


    Enter your email address and password.


    Once in your account, you can use the tabs to view either your booking files, your vouchers or any sessions booked online. 


    To view vouchers, select the vouchers tab and all of your vouchers will be listed with their expiry date and a link to a pdf to print. 


    You can also use this section to edit or amend any personalised messages displayed on your voucher. 

  • My voucher is for more than one person/use

    Some of our vouchers can be used for more than one person at a time, or for the same person across multiple activities. Such vouchers include family activity vouchers (for 4 or 5 people) and family disc golf vouchers (see separate article).
    These vouchers essentially have multiple uses attached to them. They can be used by a group of people for 1 use, or by 1 person for multiple uses. The actual process of choosing sessions and entering the voucher codes is the same for all the voucher types mentioned above.


    If you are stuck on how to use your voucher, please refer to the following example:


    You will have a voucher that looks something like this and will have a unique voucher and security code in the bottom left hand corner.



    With the family activity vouchers, they are only valid for the 1.5 hour 'Try' activity sessions. So select your desired activity and date from the selection menu. 

    Once you have chosen your activity and date, you will be presented with a list of sessions that will either have 'xx spaces available' or 'exclusively available (££)'. To use your voucher, you will need to select individual spaces.



    Once you have found your session, select the number of individual participants you are booking for and click 'add' to add them to your basket.



    Once you have clicked add, you will get a notification informing you of the minimum age for participants and the maximum number of participants per session. You can then add the spaces to your cart. Your cart will then appear at the side of the screen where you can either close it and add more or continue to the checkout.



    After the sessions have been added to the basket, you will be asked to either sign in or create an account and will then be taken to the review page. On this page you will need to enter your unique voucher code and security code into the designated boxes. You will also need to select the number of uses that you want to apply. So if you are booking for 4 people, select 4 uses.



    Once redeemed, a pop up will show that the voucher has been used and the total discount will appear at the bottom of the screen. 



    Scroll all the way to the bottom of the screen to continue the checkout process. On the next page you will be asked for the names and ages (if under 18) of the participants.



    After entering the information and clicking continue, you will then be presented with our terms and conditions. Read to the bottom where you will then need to click 'agree' to fully confirm your booking.


    When you have read through and agreed to the terms and conditions, the booking is then confirmed and you will given your booking reference number and will also be sent your confirmation email. Keep an eye on your junk folder as they do often end up there.





     




  • Is there a limit to how many I can buy?

    No, you can purchase as many vouchers as you would like! Some of the options only have limited numbers available so be quick!

  • Can we use our Tobogganing vouchers?

    You have two options...

    1: You can use the value of your voucher towards any of our activities including our new exclusive tobogganing sessions. Simply enter your voucher codes during checkout and your basket total will be discounted by the amount originally paid for your voucher(s).

    2: We have automatically extended your voucher by 18 months so if you prefer, you can wait and use the voucher for its original purpose as soon as we can run tobogganing safely again for individual bookings.

    Please note, vouchers can only be used once so if your basket total is less than the amount paid for a voucher, you will lose any remaining credit. If your voucher included 'chips and a drink' the amount paid for this upgrade will be used against your basket total in lieu of the chips and drink element.