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Along with the rest of the country we had to close without warning to play our part in the incredible national effort to beat the COVID pandemic.
With schools closed and school trips, activity weeks and camps cancelled indefinitely along with the introduction of social distancing I had to take the difficult decision to furlough my team. I maintained a small, dedicated crew to respond to enquiries, make sense of the ever-changing government advice and start making plans to reopen safely.
As an independent, family owned business run by a dedicated and passionate team of outdoor instructors we well know how to adapt and survive. We have been doing it for over 30 years.
Every booking we had to cancel will be honoured as soon as we can resume normal service. Every voucher, pass or membership will be automatically extended for at least as long as we are unable to honour them.
We have already found ways to safely open up activities to small private groups and household units. We have re-purposed our school camp into a pop-up family campsite. We are taking COVID safe activities into schools as they can't come to us and I am very relieved to be able to begin phasing our team off furlough.
Fortunately, everyone finally agrees on something we have always known. The safest and best place to be is outside in the great outdoors. It's where we all belong and we look forward to welcoming you back!
How does the "Rule of 6" apply?The latest government update bans social gatherings of more than 6 people from different households. Our instructor led activities are not social gatherings. As a COVID secure business, our instructor team will ensure social distance is adhered to at all times. This is only valid whilst taking part in an instructor led activity session, this includes snowsport lessons.
We ask that you do not socialise with friends or family members outside of the allowed social gathering guidance, whilst on our premises, including in the cafe-bar area.
Self led Frisbee Golf bookings should not be made for more than 6 people per slot.
Self led Toboggan sessions are available for groups of up to 6.
Recreational slope users should not arrive, or socialise, in groups larger than 6.
Social distancing is expected between customers not from the same household on all activities and whilst on site.
For further guidance, please refer to the Government website here
Can I organise a birthday party with you?Social gatherings of more than 6 people are not allowed by law. Instructor led activities are not social gatherings. As a COVID secure business, you may book an instructor led activity session for up to 8 participants which can be used as a Birthday Party however social distancing must be maintained throughout (even if participants are in the same school bubble). This is only valid whilst taking part in an instructor led activity session.
Self led Tobogganing is available however is not exempt from the government guidance as it is not instructor led. You may book for a maximum of 6 people tobogganing/spectating if from different households and all spectators must be included in the 6 person limit. School bubbles are not permitted to be exempt from the rule of 6.
We ask that you do not socialise with friends or family members outside of the allowed social gathering guidance, whilst on our premises, including in the cafe-bar area. We are not able to take bookings for the cafe however you are welcome to use our land for socially distanced picnic providing the whole group is no larger than 6. We can provide a takeaway packed lunch if booked in advance.
I have an annual pass - will you extend it?Yes! We have extended annual passes for as long as we weren't accepting them for. You can now use your Annual pass again but we are operating on reduced opening hours.
I missed my booking due to COVID-19.Any money you paid towards a booking that was cancelled due to COVID-19 has been held as credit on your file. We are now able to run most of our activities again so if you had something booked with us, get in touch to ask about using your credit. Credit can be used towards the original activity or something different.