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COVID statement

UPDATED 05/01/2021

As a result of the latest Government lockdown we have to close once again. We will be emailing everyone with bookings in the next 48 hours.

Don't worry, we'll be rescheduling lessons, reactivating vouchers and automatically crediting all bookings. We'll also automatically extend the expiry dates on all valid vouchers, memberships and passes.

Please check your junk/spam folders - if you haven't heard from us by Thursday 7 January get back in touch.

UPDATED 27/11/2020

Great news! As an outdoor sports facility providing organised outdoor sport and physical activity we can re-open on Wednesday 2 December and continue to safely run all our outdoor activities except caving.

The 'Rule of six' applies whilst on site, so you can only visit in groups of up to six people (from any number of households) and you are allowed to travel to venues or amenities which are open.

We have emailed everyone with a booking between now and the end of the year with all the information!

UPDATED 26/11/2020

As an outdoor leisure and sports facility we are able to re-open on Wednesday 2 December. We are carefully reviewing the government guidance issued today but expect to be able to run most activities as planned.

If you have a booking with us before the end of the year we will email you later this week with all the information you need.

Thank you for your patience and continued support.

UPDATED 2/11/2020

Following the latest Government guidelines we have to close again from Thursday 5 of November until Wednesday 2 December 2020.

We have already emailed every customer with a booking during this period with a detailed update. All bookings have been converted to credit vouchers and topped up with an extra 25% value to be used anytime in the next 18 months. Memberships will of course be extended by at least a month.

We are still open until Thursday wiith lots of COVID-safe activities which you can book onto.

We are adding lots more activities into our December and January schedule and extending our opening hours wherever possible.

If you have any questions or need support please email info@mendip.me

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Along with the rest of the country we had to close without warning to play our part in the incredible national effort to beat the COVID pandemic.

With schools closed and school trips, activity weeks and camps cancelled indefinitely along with the introduction of social distancing I had to take the difficult decision to furlough my team. I maintained a small, dedicated crew to respond to enquiries, make sense of the ever-changing government advice and start making plans to reopen safely.

As an independent, family owned business run by a dedicated and passionate team of outdoor instructors we well know how to adapt and survive. We have been doing it for over 30 years.

Every booking we had to cancel will be honoured as soon as we can resume normal service. Every voucher, pass or membership will be automatically extended for at least as long as we are unable to honour them.

We have already found ways to safely open up activities to small private groups and household units. We have re-purposed our school camp into a pop-up family campsite. We are taking COVID safe activities into schools as they can't come to us and I am very relieved to be able to begin phasing our team off furlough.

Fortunately, everyone finally agrees on something we have always known. The safest and best place to be is outside in the great outdoors. It's where we all belong and we look forward to welcoming you back!

David Eddins
Owner